I wrote great documentation that nobody used, are you doing the same?

  • Reading and getting overwhelmed.
  • Looking for the information without success because it was not in the folders they expected.
  • Everything still started with a blank page, so items stored in the knowledge base were just miniature text-heavy documents instead of full-size docs, making them hard to skim.
  • The team had to log into the knowledge base platform to use it, which meant yet another platform for them to learn.
  • There was no way for the team to provide feedback or request new items to be added.
  • The knowledge base was still structured like a folder system, meaning that a knowledge base article could only be found in a single folder.

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